U N I V A S A

The Future of Mobile Connectivity...

At Univasa, our foremost objective is to empower consumers by providing unlimited data plans that grant them full control over their usage. With Univasa Mobile, you have the liberty to stream, browse, and communicate without concern for data limits or excess charges. We prioritize transparency and simplicity, ensuring that our plans deliver maximum value without concealed fees or intricate contracts.

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Terms & Conditions

The rules that apply when you use the Univasa website and buy our prepaid eSIM and pSIM products.

Last updated: 26 October 2026

1.General Terms

  • 1.1The Univasa website is managed and operated by Univasa, which also supplies the connectivity services.
  • 1.2These terms, as amended from time to time, apply to all services provided by Univasa in connection with prepaid eSIM profile provisioning to clients (“Clients”). By accessing or using our website or applications on any platform (together, the “website”), or by completing an order, you confirm that you have read, understood and agreed to these terms and our Privacy Policy.
  • 1.3Special offers made through business partners may carry additional or different terms. Where that is the case, those special terms prevail for that offer, and we will show them to you before you pay.

2.Registration & Accounts

  • 2.1You may need an account to use Univasa services. You agree to give accurate information when you register.
  • 2.2You are responsible for keeping your account details confidential and for all activity under your account.

3.Privacy

  • 3.1Our Privacy Policy governs how we collect and use your personal information. By using our services you agree to it.

4.Suspension & Termination

  • 4.1Univasa may suspend or end access to the services without prior notice if an event arises from a network collapse or the end of network maintenance.
  • 4.2You must not engage in abusive, illegal or fraudulent activity, or do anything that could impair or damage the network. If you do, Univasa may suspend your use of the service.
  • 4.3Our bundles are for use by human Clients only and must not be used within automated systems (for example bots, trackers or other machine-to-machine devices). If you need that kind of use, contact Customer Support to request a special bundle. Breaching this rule may lead to termination of the agreement.

5.Refunds & Cancellations

In short: you can request a refund at any time, but a 10% processing fee applies to refunds, and refills are not refundable. Details below.

  • 5.1Refunds can be requested at any time, subject to the conditions in this section. Most issues can be solved by email at support@univasa.com.
  • 5.2Refunds go back to the payment method used for the purchase. Once a refund is processed, it can take 5–10 business days to show on a card or bank statement, depending on your bank and the payment gateway. PayPal refunds usually take a few minutes.
  • 5.3All refunds are subject to a 10% fee to cover payment-gateway charges and the processing resources used to provide and then cancel a product.
  • 5.4For accidental purchases, Univasa may, at its discretion, offer data equal in value to the amount you paid.
  • 5.5Refills are not refundable.
  • 5.6If Univasa ends your service because of a breach of section 4.2 or 4.3, no refund is due.
  • 5.7Univasa reserves the right to end services at any time. In such cases, no refunds will be provided.

6.Accepted Payments

All payments on Univasa are made through secure third-party payment gateways, including Paystack, PayPal and Squad, and any other gateway we make available at checkout. The payment methods you see (for example debit or credit card) depend on the gateway and your country.

Your payment details are entered on the gateway’s secure page and are not stored on Univasa servers. Prices are shown at checkout before you pay.

7.Affiliate Program

  • 7.1By joining the Univasa Affiliate Program, the Affiliate Partner recommends Univasa eSIM products to their users through a unique affiliate link.
  • 7.2The unique affiliate link must be used to track sales and allocate the Affiliate Partner’s benefits.
  • 7.3The benefit of the Affiliate Program is discounted pricing on Univasa products. The discount available to an Affiliate Partner is based on the sales made through their link, and is applied to the Partner’s own eligible purchases at checkout. The Program does not pay cash commissions.
  • 7.4Users who buy or refill eSIM products through an affiliate link receive a discount at checkout.
  • 7.5Discounts cannot be exchanged for cash, transferred, or combined with other offers unless the offer says otherwise.
  • 7.6Univasa may change the Affiliate Program terms, including discount levels, at any time. Changes will be sent to the Affiliate Partner in writing at least five days before they take effect.
  • 7.7Univasa may end an Affiliate Partner’s participation if the Partner breaches any term of this agreement, or engages in activity harmful to Univasa’s brand or business.
  • 7.8To start, the Affiliate Partner must accept the invitation to join through the Affiliate Portal.
  • 7.9The Affiliate Partner receives an email on the first purchase made through their link.
  • 7.10Sales and earned discounts can be tracked at any time in the online daily reports.
  • 7.11Univasa provides API access to the Affiliate Partner.
  • 7.12The Affiliate Partner must use the tools and resources in line with Univasa’s guidelines and policies. Misuse or unauthorised use of the Affiliate Toolbar, reports or API may lead to termination of the affiliate agreement.
  • 7.13Univasa provides the technical support needed to use the Affiliate Toolbar, access reports and integrate the API.

8.Referral Program

  • 8.1Through the Univasa Referral Program, a Partner (the “Advocate”) earns discounted pricing on Univasa products for every person who buys their first Univasa product using the Advocate’s unique referral link.
  • 8.2The Advocate creates and shares their unique referral link by email, social media, forums or other channels. The referred friend must use that link to buy an eSIM.
AdvocateReferred friend
Reward A discount on their next eligible purchase or refill A discount on their first eSIM purchase
Restrictions Cannot be exchanged for cash or transferred Cannot be combined with any other discount. Only one discount (referral or activation) per purchase
Condition The referred friend must buy a new line with at least 1 GB of data using the referral link
  • 8.3The discount amount is shown when you share your referral link and at checkout. The Advocate’s discount is created within 6 hours of a successful purchase and emailed within 7 days. If you don’t see it, search your inbox (including spam) for “Univasa”.
  • 8.4For help, contact support@univasa.com.
  • 8.5Advocates must follow these terms. Misuse or breach may lead to disqualification and loss of discounts.
  • 8.6Univasa may change the Referral Program terms, including discount levels, at any time. Changes will be sent to the Advocate in writing at least five days before they take effect.

9.Disclaimer

  • 9.1The materials on the Univasa website are provided “as is”. To the fullest extent permitted by law, Univasa gives no warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Univasa does not warrant the accuracy, likely results or reliability of the materials on its website or on any linked site.
  • 9.2Network operators in a country may be changed by Univasa without notice.

10.Limitation of Liability

  • 10.1To the fullest extent permitted by law, Univasa and its suppliers are not liable for any damages (including loss of data or profit, or business interruption) arising from the use of, or inability to use, the materials on the Univasa website, even if we have been told such damage is possible.
  • 10.2Nothing in these terms limits any rights you have under consumer-protection law that cannot be excluded.

11.Revisions & Errata

The materials on the Univasa website may contain technical, typographical or photographic errors. Univasa does not warrant that they are accurate, complete or current, and may change them at any time without notice, but is not committed to updating them.

13.Changes to These Terms

Univasa may revise these terms at any time. The current version is always on this page, with the “last updated” date at the top. By continuing to use the website you agree to the then-current version. If we make material changes, we will also notify registered users by email or by a notice on the website.

14.Governing Law

These terms, and any dispute arising from them or from your use of Univasa services, are governed by the laws of the Federal Republic of Nigeria. Both parties agree to first try to resolve any dispute in good faith by contacting support@univasa.com. If it cannot be settled that way, the courts of Lagos State have jurisdiction, without affecting any mandatory consumer rights you have under the law of your country of residence.