The Future of Mobile Connectivity...
At Univasa, our foremost objective is to empower consumers by providing unlimited data plans that grant them full control over their usage. With Univasa Mobile, you have the liberty to stream, browse, and communicate without concern for data limits or excess charges. We prioritize transparency and simplicity, ensuring that our plans deliver maximum value without concealed fees or intricate contracts.
How Univasa collects, uses and protects your personal information when you use our website and services.
This Privacy Policy explains how we collect, use and protect the personal information you give us when you use the Univasa website and services. Univasa is responsible for your personal data (the “data controller”).
Our address: Plot 30a Alternative Route, Chevron Drive, Lekki, Lagos State. Privacy questions: support@univasa.com.
We may collect the following types of personal information:
We collect information when you register on our site, place an order, subscribe to a newsletter, fill out a form, or enter information on our site or in our apps.
| Purpose | Legal basis |
|---|---|
| To provide and maintain our services | Performing our contract with you |
| To process your orders and payments | Performing our contract with you |
| To send you updates, newsletters and marketing communications | Your consent. You can withdraw it at any time |
| To meet legal obligations and protect our rights, safety and property | Legal obligation / legitimate interests |
We may share your personal information with third parties only in these circumstances:
We do not sell your personal information.
Because we provide connectivity in more than 150 countries, your data may be processed in countries other than your own, including by our network and service partners. Where we do this, we take steps to make sure your data stays protected as required by applicable law. Our hosting, payment and network partners may be located outside Nigeria. When your data leaves Nigeria or the European Economic Area, we rely on safeguards recognised by law, such as contractual data-protection commitments with the recipient, and we share only what is needed to provide the service.
We keep personal information only as long as needed for the purposes above, or as the law requires (for example for tax and accounting records). In practice: account and service data is kept while your account is active and deleted or anonymised within 24 months after your last activity or after you ask us to close your account. Order and payment records are kept for up to 6 years for tax and accounting purposes. Marketing preferences are kept until you unsubscribe.
Depending on where you live, including under the Nigeria Data Protection Act 2023 (NDPA) and the EU General Data Protection Regulation (GDPR), you have the right to:
To exercise any of these rights, email support@univasa.com. We may need to verify your identity first.
You also have the right to complain to your data protection authority. In Nigeria this is the Nigeria Data Protection Commission (NDPC).
Univasa takes reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure or alteration. However, no electronic transmission or storage technology can be guaranteed to be 100% secure, so we cannot promise that unauthorised third parties will never be able to defeat our safeguards.
If a data breach is likely to put your rights or freedoms at risk, we will notify the Nigeria Data Protection Commission within 72 hours of becoming aware of it, and we will tell affected users without undue delay, as the Nigeria Data Protection Act 2023 requires.
Our website is not intended for anyone under 18, and we do not knowingly collect personal information from children under 18. By using our services you confirm that you are at least 18 years old. If you believe a child has given us personal information, please contact us and we will delete it.
In line with the California Online Privacy Protection Act, this policy describes the personal information we collect and who we share it with. You can browse our website without creating an account; an account is needed only to place orders. We will post any changes to this policy on this page, and you can update your personal information by emailing us or contacting our customer support team.
We may update this policy from time to time. Changes are posted on this page with a new “last updated” date. If we make material changes, we may also notify you by a prominent notice on our site or by email. Please review this page regularly.
Questions about this Privacy Policy, or want to exercise your rights?